Returns & Exchanges

Due to the perishable nature of our frozen treats, we cannot accept physical returns of ice cream; however, if your order arrives melted or damaged, we are committed to making it right with a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging or melted product immediately upon delivery to help us process your claim.

• 2.
  Contact Our Bear Cub Support

  Email our customer service team within 24 hours of receipt with your order number and the photos you captured.

• 3.
  Review Process

  Our team will review your request within 1-2 business days to verify the shipping delay or temperature compromise.

• 4.
  Resolution

  Once approved, we will either ship a fresh batch of ice cream to your den or issue a full refund to your original payment method.